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Insights

Our partners work with local people and communities to help us understand what you want from health and care services. We share what we've learned and use it to make improvements for everyone in south west London.

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This report sets out how the Actively Merton grants programme was delivered and the insights gathered to help us understand what stops people from being more physically and socially active.

Healthwatch Richmond report details the experiences of almost 700 residents in the wake of 2 pharmacy closures in Hampton North in late 2023.

A joint study by South West London Healthwatch collaborative and the Health Innovation Network explored why individuals might reject virtual ward admissions, revealing positive views on home-based care benefits but concerns about technology use, staff skills, and increased carer responsibilities.

This report examines the experiences of individuals living with Chronic Fatigue Syndrome (ME) and Fibromyalgia, focusing on their access to healthcare services, treatment pathways, and support mechanisms.

The report discussed the importance of ensuring everyone can access and use digital health services, outlining strategies to improve access to digital services.

Since April 2021, Healthwatch Kingston has been running its ‘Pulse Check’ community engagement programme to work more closely with people living with long-term conditions in Kingston and listen to their views and experiences of health and social care services.

Case studies of the health benefits of welfare advice, including from closer links with primary care.

The Government’s Major Conditions Strategy presents an opportunity to address this. This report sets out a series of recommendations for delivering this framework as well as new data on the rising challenge of long-term conditions and in particular multiple long-term conditions.

Healthwatch Wandsworth report into the issues or areas that could improve hospital discharge for carers and patients

Insights

Community insight report: Understanding barriers and facilitators to physical and social activity, January 2024

Hampton pharmacy closures

Virtual Wards: Qualitative evaluation of non-users’ views on virtual wards in Croydon, Merton, and Wandsworth

Healthwatch Kingston Pulse Check report: Chronic fatigue syndrome (ME) and fibromyalgia services

An evaluation of patient-initiated follow-up outpatient services in the English NHS

Inclusive digital healthcare: what you need to know

Healthwatch Kingston Pulse Check report: Chronic fatigue syndrome (ME) and fibromyalgia services

Strengthening access to social welfare advice in London

The forgotten majority? A new policy framework for improving outcomes for people with long-term conditions

Improving the experience of leaving hospital – our work with carers

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Insights