A joint research project by South West London Healthwatch and the Health Innovation Network explored why individuals might reject virtual ward admissions and examined general perceptions of the model. The study involved 29 participants, including one hospital inpatient who declined a virtual ward placement, individuals with long-term physical conditions or frailty, and their carers. Twenty-three structured interviews and a focus group with six carers were conducted.
Participants generally expressed positive views about virtual wards, noting that they reduce the stress of hospital environments. Carers highlighted additional benefits for individuals with conditions such as Alzheimer’s or learning difficulties, as home environments provided comfort and stability.
While some participants found the term ‘virtual ward’ acceptable, alternative suggestions like ‘Hospital at Home’ or ‘Care in Comfort’ were proposed.
Key benefits included improved support at home, similar to traditional convalescent care. However, concerns were raised about technology use, particularly for individuals less confident with digital tools. Participants also worried that vulnerable individuals might face increased risks if left alone.
Carers expressed mixed views on the impact of virtual wards. Some believed they would reduce workloads by providing additional support and reassurance. Others feared they would face added responsibilities, such as learning to use medical equipment and overseeing paid carers.
The study highlights the need for improved communication, staff training, and tailored support systems to address these concerns while promoting the potential benefits of virtual wards.
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