The report highlights the importance of making digital healthcare accessible to everyone. As more health services move online, some people may struggle to use them due to lack of internet access, digital skills, or confidence in technology.
The report explains that digital exclusion affects certain groups more, including older adults, people with disabilities, those on low incomes, and some ethnic minorities. Challenges that are not addressed could lead to health inequalities.
To make digital healthcare inclusive, the report suggests improving access to technology, offering training to build digital skills, and ensuring that services are designed with everyone in mind. It also highlights the importance of keeping non-digital options available.
Visit the NHS Confederation to read the full report Return to the Insight Bank