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Our partners work with local people and communities to help us understand what you want from health and care services. We share what we've learned and use it to make improvements for everyone in south west London.

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Showing 69 Insights filtered by Croydon

Between August and November 2025, Healthwatch Croydon surveyed 211 residents about their experience of using community pharmacy services. They also asked 16 pharmacists about their experience of delivering these services, to ensure they had a rounded perspective on community pharmacy.

On 1st October 2024, GP Practices in South West London introduced DAL, a new BSL interpretation provider. South West London Healthwatch spoke to Practice staff, BSL users and their carers to understand the impact and whether it had improved services.

In December 2025, the Department of Health & Social Care (DHSC) asked all Local Healthwatch organisations to feedback on its proposals to create a new Online NHS Trust.

Healthwatch Croydon have investigated residents' views on the draft Adult Social Care Strategy in Croydon, to help inform its development.

These reports detail the insight from people and communities to inform the NHS South West London Clinically-Led Strategic Plan. This plan is an opportunity to design a sustainable, effective health and care system that meets the needs of our communities now and in the future.

The SWL Spring Grants 2025 engagement programme aimed to capture qualitative feedback from underserved and marginalised communities targeting Core20 populations, with a specific local focus across South West London on Digital and Health.

This report details the insights collected by the NHS South West London engagement team as part of the outreach with people and communities in New Addington. This work aimed to ensure residents were part of the discussions around the development of the plans for the new health centre in New Addington and to understand local experiences of local health and care services.

This report captures patient experiences across a range of community services in South West London.

The findings from this report offer valuable insights for future cross-sector partnerships that seek to address health inequalities and improve population wellbeing, as well as the funders and organisations supporting them.

Insights

Community Pharmacy in Croydon: Views from service users and providers

User Feedback on British Sign Language Interpretation Services in South West London GP Practices

Online NHS Trust: South West London Healthwatch Responses

Public Discussion Report: Ideas to support Croydon’s Adult Social Care Strategy

Developing our Clinically-Led Strategic Plan for South West London – insight from local people and communities

Using ‘research cafés’ as a proof-of-concept model for engaging minoritised communities in UK health research: a mixed-methods feasibility study in South West London

Spring Engagement Grants Fund 2025 insight report – Digital and Health

Health and care experiences in New Addington

Patient and Unpaid Carer engagement across South West London Community Services

Healthy Communities Together: evaluating cross-sector partnership working for community health

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Insights