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Insights

Our partners work with local people and communities to help us understand what you want from health and care services. We share what we've learned and use it to make improvements for everyone in south west London.

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Showing 55 Insights filtered by Croydon

This report details the insights collected by the NHS South West London engagement team as part of the outreach with people and communities in New Addington. This work aimed to ensure residents were part of the discussions around the development of the plans for the new health centre in New Addington and to understand local experiences of local health and care services.

This report captures patient experiences across a range of community services in South West London.

Healthwatch speaks to people about their experiences of grief and the accessibility of bereavement support across South West London.

Croydon residents feedback on their experience of the Purley Community Diagnostic Centre (CDC) and New Addington CDC opening July 2025

This report captures Croydon’s neurodivergent voices to shape better health and support services.

Healthwatch Croydon was commissioned to survey a sample size of 20 patients or carers of patients across four cohorts who recently accessed reablement and intermediate care services in Croydon.

This project focusses on engaging Croydon’s Afro-Caribbean community about how to improve diabetes care.

We analysed insight reports from the 115 groups we funded to engage – who held around 350 activities reaching 10,000 residents. There were lots of common themes which came up regularly during discussions. You can also read borough-specific feedback and deeper analysis of insights on pharmacy, vaccination and the NHS app in later sections.

This report details findings from insight conducted in Richmond, Wandsworth, Sutton, Merton and Croydon between 2020 and 2024 – identifying the key issues and challenges experienced by children and young people and their families in relation to emotional wellbeing and SEND.

Insights

Health and care experiences in New Addington

Patient and unpaid carer engagement across South West London community services

South West London Bereavement Services and Support: Gaps Workshops Report

Croydon residents feedback on their experience of the Purley Community Diagnostic Centre (CDC) and New Addington CDC opening July 2025

Neurodiversity and Healthcare Access – Patient Perspectives

Croydon residents’ expereinces of intermediate care and reablement services

Type 2 Diabetes care among Afro-Caribeans in Croydon – patient experience and resident views

Insights from communities winter 2024/25

South West London Listening Event 10 Year Health Plan – Insight Report

A review of children and young people’s mental health insight in south west London

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Insights