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Gastroenterology outpatients survey report

Between 20 March to 20 April 2026, we ran this survey to better understand people’s experiences of gastroenterology conditions and care, to help inform how care can be improved.
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Engagement reports

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Languages and interpretation: experiences accessing health services among people that do not speak English as a first language

This report explores the experiences of accessing NHS health services in South West London for those who do not speak English as a first language. This work builds on insights from our 2025 spring engagement fund, where language barriers were identified as a key issue in accessing health and care services.
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Engagement reports

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Gastroenterology outpatients survey insight report

This page shares findings from a survey of 187 people about their experiences of gastroenterology outpatient services across south west London. The survey explored how people access care for digestive symptoms, their journey through diagnosis and treatment, and their views on whether care is delivered in the right place, at the right time, with the right support.
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Engagement reports

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SWL Crisis Cafés: Service user and carer insight report

The purpose of this engagement exercise was to understand people’s experiences of using crisis cafes in South West London. It provided several ways for people to share their views - an online survey (252 responses); semi-structured interviews online or on the phone and in person at crisis cafes (c21 in-depth conversations).
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Engagement reports

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Developing our Clinically-Led Strategic Plan for South West London – insight from local people and communities about end of life care 

This report details the insight about end of life care from people and communities to inform the NHS South West London Clinically-Led Strategic Plan. This is an opportunity to design a sustainable, effective health and care system that meets the needs of our communities now and in the future. 
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Engagement reports

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Developing our Clinically-led Strategic Plan for South West London – insight from local people and communities about long term conditions

This report details the insight about long term conditions from people and communities to inform the NHS South West London Clinically-Led Strategic Plan. This is an opportunity to design a sustainable, effective health and care system that meets the needs of our communities now and in the future. 
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Engagement reports

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Developing our Clinically-led Strategic Plan for South West London – insight from local people and communities about maternity and neonatal care

This report details the insight about maternity and neonatal care from people and communities to inform the NHS South West London Clinically-Led Strategic Plan. This is an opportunity to design a sustainable, effective health and care system that meets the needs of our communities now and in the future. 
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Engagement reports