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Insights

Our partners work with local people and communities to help us understand what you want from health and care services. We share what we've learned and use it to make improvements for everyone in south west London.

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Showing 24 Insights filtered by Primary care

Results of a survey on the level of trust that Black, Asian and ethnic minority patients have with NHS primary care service providers reveal alarming levels of discrimination and mistrust.

The King's Fund's report highlights public support for the government's proposed shifts to digital health systems, community-based care, and preventive services.

This report summarises the insight from people and communities in 2023-24. In total, the review examined about 300 reports submitted by Healthwatch organisations, voluntary and community sector organisations, NHS Trusts, local councils, and Place-based public and patient engagement teams.

Healthwatch Richmond upon Thames undertook research into local people's experience of GP services, reaching 2700 people

Healthwatch Richmond undertook research into the needs of patients attending blood test appointments. 

Healthwatch Sutton carried out a survey of Sutton residents about their recent use of GP services.

This report explores the experiences of vulnerable migrants in accessing health and care services in Croydon, highlighting challenges related to GP registration, mental health support, emergency care, and awareness of regulatory bodies like the Care Quality Commission (CQC).

At our Healthwatch Assembly on 14th March 2024, we discussed non-urgent care in Wandsworth.

Healthwatch Richmond report details the experiences of almost 700 residents in the wake of 2 pharmacy closures in Hampton North in late 2023.

This report examines the experiences of individuals living with Chronic Fatigue Syndrome (ME) and Fibromyalgia, focusing on their access to healthcare services, treatment pathways, and support mechanisms.

Insights

Patient experience and trust in NHS primary care

The 10 Year Health Plan: what do we know about public perceptions of the three shifts?

Insight from local people and communities in South West London updated in 2024 – Summary Report

Patient experience of general practice in Richmond

Phlebotomy

Investigating people’s experience of GP surgeries in Sutton

Croydon vulnerable migrants’ experiences of health and care services

Healthwatch Wandsworth Assembly 2024: Access to non-urgent care

Hampton pharmacy closures

Healthwatch Kingston Pulse Check report: Chronic fatigue syndrome (ME) and fibromyalgia services

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Insights