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Insights

Our partners work with local people and communities to help us understand what you want from health and care services. We share what we've learned and use it to make improvements for everyone in south west London.

Showing 35 Insights filtered by Primary care

This article has been tagged with the following referral path Healthwatch

March 2026

User Feedback on British Sign Language Interpretation Services in South West London GP Practices

On 1st October 2024, GP Practices in South West London introduced DAL, a new BSL interpretation provider. South West London Healthwatch spoke to Practice staff, BSL users and their carers to understand the impact and whether it had improved services.

This article has been tagged with the following referral path Healthwatch

September 2025

Hampton Hill Medical Centre: Enter and View Report

Healthwatch Richmond visited Hampton Hill Medical Centre on the 21st and 22nd of July 2025 and spoke to 30 patients and 5 members of staff.
This article has been tagged with the following categories: Type: GP, Primary care
This article has been tagged with the following borough: Geographical area: Richmond

This article has been tagged with the following referral path Healthwatch

September 2025

Acorn Group Surgery: Enter and View Report

Healthwatch Richmond visited Acorn Group Practice on the Wednesday 4th and Monday 9th June 2025 and spoke to 36 patients and 9 members of staff.
This article has been tagged with the following categories: Type: GP, Primary care
This article has been tagged with the following borough: Geographical area: Richmond

This article has been tagged with the following referral path Healthwatch

September 2025

Acorn Surgery Group Practice: Enter and View Report

Healthwatch Richmond visited Acorn Group Practice on the Wednesday 4th and Monday 9th June 2025 and spoke to 36 patients and 9 members of staff.
This article has been tagged with the following categories: Type: GP, Primary care
This article has been tagged with the following borough: Geographical area: Richmond

This article has been tagged with the following referral path Healthwatch

August 2025

Seymour House and Lock Rod: Enter and View Report

Healthwatch Richmond visited Seymour House and Lock Road Surgeries on the 10th and 11th of June 2025 and spoke to 20 patients and 9 members of staff.
This article has been tagged with the following categories: Type: GP, Primary care
This article has been tagged with the following borough: Geographical area: Richmond

This article has been tagged with the following referral path Healthwatch

August 2025

Hampton Wick Surgery: Enter and View Report

Healthwatch Richmond visited Hampton Wick Surgery on the 28th and 29th of May 2025 and spoke to 23 patients and 5 members of staff.
This article has been tagged with the following categories: Type: GP, Primary care
This article has been tagged with the following borough: Geographical area: Richmond

This article has been tagged with the following referral path NHS Race and Health Observatory

March 2025

Patient experience and trust in NHS primary care 

Results of a survey on the level of trust that Black, Asian and ethnic minority patients have with NHS primary care service providers reveal alarming levels of discrimination and mistrust.

This article has been tagged with the following referral path Healthwatch

March 2025

Exploring the Out of Hours GP service: A visit to Croydon University Hospital

In February, Healthwatch board members and staff visited the Out of Hours GP service to find out more about the service they provide and how it integrates with other GP and urgent care services.
This article has been tagged with the following categories: Type: GP, Primary care
This article has been tagged with the following borough: Geographical area: Croydon