We must support everyone to access the services that they need, at the right time and in the right place.
To achieve this we will:
- make the voices of local people and communities central to all our work
- involve local people early when developing plans and feed back to them about how they have influenced activities and decisions
- understand different groups in the community, their relevant social histories, their experiences and aspirations for health and care
- build relationships with excluded groups, especially those affected by inequalities.
- use the relationships of our local Healthwatch, voluntary, community and social enterprise sector partners to reach the right people
- provide clear and accessible public information about our vision, plans and progress, to build understanding and trust
- try to understand what local people and communities think the priorities for health and care are, and make sure these are reflected in our work
- work in partnership with local people and communities to make health and care services more accountable to them
- reduce health inequalities, and address other priorities in health and care, by planning and delivering services in partnership with local people and communities
- learn from what works and build stronger relationships between the local community and all our ICS partners