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Our partners work with local people and communities to help us understand what you want from health and care services. We share what we've learned and use it to make improvements for everyone in south west London.

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Showing 9 Insights filtered by Digital exclusion

The King's Fund's report highlights public support for the government's proposed shifts to digital health systems, community-based care, and preventive services.

The King's Fund report explores how to design inclusive digital health services by engaging with communities.

The Healthwatch Kingston "Including Digitally Excluded Communities" Engagement Report (July-October 2023) reveals barriers to digital engagement and service access among 137 Kingston residents, emphasising the need for face-to-face outreach and accessible information to improve health and social care feedback.

A joint study by South West London Healthwatch collaborative and the Health Innovation Network explored why individuals might reject virtual ward admissions, revealing positive views on home-based care benefits but concerns about technology use, staff skills, and increased carer responsibilities.

The report discussed the importance of ensuring everyone can access and use digital health services, outlining strategies to improve access to digital services.

As GP’s are increasingly using telephone and video appointments, HealthWatch undertook a systematic website review to learn more about Croydon GP’s digital offer.

The MyCare Patient Survey gathered feedback from 230 outpatients at Croydon University Hospital to assess awareness, usage, and barriers to the MyCare Online Patient Access portal.

Findings about voluntary and community sector approaches to engaging with service users for mental health and wellbeing.

Findings about digital exclusion in Kingston from a survey of voluntary and community groups.

Insights

The 10 Year Health Plan: what do we know about public perceptions of the three shifts?

Designing inclusive and trusted digital health services with people and communities

Healthwatch Kingston – Including Digitally Excluded Communities: Engagement Report

Virtual Wards: Qualitative evaluation of non-users’ views on virtual wards in Croydon, Merton, and Wandsworth

Inclusive digital healthcare: what you need to know

Mystery shop of Croydon’s GP websites

Croydon Health Services NHS Trust enhances MyCare online patient access based on patient feedback

Event: Mental health wellbeing in our community

VCS digital exclusion survey

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