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Insights

Our partners work with local people and communities to help us understand what you want from health and care services. We share what we've learned and use it to make improvements for everyone in south west London.

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Showing 70 Insights filtered by Richmond

Healthwatch Richmond visited the Emergency Department at Kingston Hospital in November and December 2025 in a series of Enter & View visits to understand patient experiences.

On 1st October 2024, GP Practices in South West London introduced DAL, a new BSL interpretation provider. South West London Healthwatch spoke to Practice staff, BSL users and their carers to understand the impact and whether it had improved services.

The Care Quality Commission (CQC) collected feedback on people’s experiences of Richmond upon Thames' council-funded care and support.

In December 2025, the Department of Health & Social Care (DHSC) asked all Local Healthwatch organisations to feedback on its proposals to create a new Online NHS Trust.

Healthwatch Richmond & Healthwatch Wandsworth visited Holybourne Hospital, an Acute Mental Health Service for Adults in Roehampton, to investigate patient experience there.

These reports detail the insight from people and communities to inform the NHS South West London Clinically-Led Strategic Plan. This plan is an opportunity to design a sustainable, effective health and care system that meets the needs of our communities now and in the future.

The SWL Spring Grants 2025 engagement programme aimed to capture qualitative feedback from underserved and marginalised communities targeting Core20 populations, with a specific local focus across South West London on Digital and Health.

Healthwatch Richmond have collected patient's experiences to measure and monitor satisfaction levels in adult mental health services, before, during and after South West London & St George's Mental Health Trust's transformation programme.

Healthwatch Richmond conducted an Enter and View visit to Jubilee Surgery, as part of its wider work looking a patient experiences of general practices in Richmond upon Thames.

Insights

Kingston Hospital Emergency Department: Enter and View Report

User Feedback on British Sign Language Interpretation Services in South West London GP Practices

London Borough of Richmond upon Thames: local authority assessment

Online NHS Trust: South West London Healthwatch Responses

Report on Holybourne Hospital: Acute Mental Health Service for Adults

Developing our Clinically-Led Strategic Plan for South West London – insight from local people and communities

Using ‘research cafés’ as a proof-of-concept model for engaging minoritised communities in UK health research: a mixed-methods feasibility study in South West London

Spring Engagement Grants Fund 2025 insight report – Digital and Health

Adult Mental Health Service Transformation Phase 3 – Post Transformation Report

Jubilee Surgery: Enter and View Report

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Insights