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Insights

Our partners work with local people and communities to help us understand what you want from health and care services. We share what we've learned and use it to make improvements for everyone in south west London.

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Showing 24 Insights filtered by Access

We analysed insight reports from the 115 groups we funded to engage – who held around 350 activities reaching 10,000 residents. There were lots of common themes which came up regularly during discussions. You can also read borough-specific feedback and deeper analysis of insights on pharmacy, vaccination and the NHS app in later sections.

Results of a survey on the level of trust that Black, Asian and ethnic minority patients have with NHS primary care service providers reveal alarming levels of discrimination and mistrust.

The report presents the results of a survey into the public perceptions of health and social care conducted between 21 and 27 November 2024 with 2,198 adults aged 16 and older across the UK. 

The King's Fund report explores how to design inclusive digital health services by engaging with communities.

This survey looks at the experiences of people using type 1 and type 3 urgent and emergency care services in February 2024.

Healthwatch Richmond upon Thames undertook research into local people's experience of GP services, reaching 2700 people

Healthwatch Croydon surveyed patients by phone, finding that 87% preferred virtual wards and remote monitoring at home over hospital care, highlighting the value of convenience, personalised care, and accessible technology in shaping future healthcare services.

This report engages people about their experience of Richmond's Crisis Cafe - the Journey Recovery Hub.

Healthwatch Richmond collected patient experiences to measure and monitor the level of patient satisfaction during a South West London & St George’s NHS Mental Health Trust service transformation.

Healthwatch Sutton has produced a report on patient’s experiences in accessing ear wax removal in the borough.

Insights

Insights from communities winter 2024/25

Patient experience and trust in NHS primary care

Public perceptions of health and social care: Polling results

Designing inclusive and trusted digital health services with people and communities

2024 Urgent and emergency care survey: Statistical release

Patient experience of general practice in Richmond

The experience of virtual wards at Croydon University Hospital

Journey Recovery Hub (Crisis Café)

Adult Mental Health Service Transformation: Phase 2 – During Transformation

Ear wax removal – patient survey report

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Insights