This report presents the views and experiences of 1,709 people across 19 Local Healthwatch areas, including Healthwatch Kingston, regarding the NHS App and attitudes toward providing feedback about NHS services.
The findings illustrate both the opportunities and risks associated with the NHS’s rapid shift toward digital‑first models, especially alongside proposals to transition independent feedback functions into NHS structures. This report provides a timely snapshot into whether people are ready for an increased reliance on digital channels and what may be lost if an independent voice for health is taken away.
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