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Our partners work with local people and communities to help us understand what you want from health and care services. We share what we've learned and use it to make improvements for everyone in south west London.

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Showing 11 Insights filtered by Digital exclusion

This report details the insights collected by the NHS South West London engagement team as part of the outreach with people living in temporary accommodation or experiencing homelessness in Merton. This work aimed to understand experiences of local health and care services.

The King's Fund's report highlights public support for the government's proposed shifts to digital health systems, community-based care, and preventive services.

The King's Fund report explores how to design inclusive digital health services by engaging with communities.

The Healthwatch Kingston "Including Digitally Excluded Communities" Engagement Report (July-October 2023) reveals barriers to digital engagement and service access among 137 Kingston residents, emphasising the need for face-to-face outreach and accessible information to improve health and social care feedback.

A joint study by South West London Healthwatch collaborative and the Health Innovation Network explored why individuals might reject virtual ward admissions, revealing positive views on home-based care benefits but concerns about technology use, staff skills, and increased carer responsibilities.

The report discussed the importance of ensuring everyone can access and use digital health services, outlining strategies to improve access to digital services.

As GP’s are increasingly using telephone and video appointments, HealthWatch undertook a systematic website review to learn more about Croydon GP’s digital offer.

The MyCare Patient Survey gathered feedback from 230 outpatients at Croydon University Hospital to assess awareness, usage, and barriers to the MyCare Online Patient Access portal.

Healthwatch Wandsworth helped Wandsworth Council facilitated two workshops with Baked Beans actors at Baked Beans Theatre Company (an organisation that supports people with learning disability) to understand how they could use technology to help with daily living needs.

Findings about voluntary and community sector approaches to engaging with service users for mental health and wellbeing.

Insights

Insight Report: Healthcare access barriers among people experiencing homelessness in Merton

The 10 Year Health Plan: what do we know about public perceptions of the three shifts?

Designing inclusive and trusted digital health services with people and communities

Healthwatch Kingston – Including Digitally Excluded Communities: Engagement Report

Virtual Wards: Qualitative evaluation of non-users’ views on virtual wards in Croydon, Merton, and Wandsworth

Inclusive digital healthcare: what you need to know

Mystery shop of Croydon’s GP websites

Croydon Health Services NHS Trust enhances MyCare online patient access based on patient feedback

Digital Support for People with Learning Disabilities

Event: Mental health wellbeing in our community

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Insights