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Insights

Our partners work with local people and communities to help us understand what you want from health and care services. We share what we've learned and use it to make improvements for everyone in south west London.

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The Nuffield Trust and The King’s Fund present findings from a 2024 survey of public attitudes and opinions towards the NHS and social care.

We analysed insight reports from the 115 groups we funded to engage – who held around 350 activities reaching 10,000 residents. There were lots of common themes which came up regularly during discussions. You can also read borough-specific feedback and deeper analysis of insights on pharmacy, vaccination and the NHS app in later sections.

This report details findings from insight conducted in Richmond, Wandsworth, Sutton, Merton and Croydon between 2020 and 2024 – identifying the key issues and challenges experienced by children and young people and their families in relation to emotional wellbeing and SEND.

This report explains the activities and events funded through the South West London Winter Engagement Fund 2023/24. The fund gave grants of up to £500 to local community organisations to help people stay healthy and get the right information about NHS services during winter. The organisations also asked people for feedback to help improve future winter planning.

Results of a survey on the level of trust that Black, Asian and ethnic minority patients have with NHS primary care service providers reveal alarming levels of discrimination and mistrust.

This report summarises the activities, events, and lessons learned from the South West London Childhood Immunisation Grant Fund 2024. The programme provided small grants to community and voluntary organisations to promote awareness about childhood immunisations, and to signpost to the relevant NHS services.

This report presents the findings of the HWK Authorised Representatives’ visit to Milverton Nursing Home

This report presents the findings of the Healthwatch Kingston's Authorised Representatives’ visit to Surbiton Care Home.

Insights

Public satisfaction with the NHS and social care in 2024

Insights from communities winter 2024/25

South West London Listening Event 10 Year Health Plan – Insight Report

Merton and Wandsworth Children and Young People’s Engagement Fund – Insight Report

A review of children and young people’s mental health insight in south west London

Winter Engagement Fund 2023/24 – Insight and Learnings

Patient experience and trust in NHS primary care

Childhood Immunisation Grant Fund Insight Report – November 2024

Enter & View Report – Milverton Nursing Home

Enter & View Report – Surbiton Care Home

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Insights