With providers and inspectors often saying it is hard to tell the difference between good care and outstanding care, the research aims to develop principles that explain what outstanding care looks like and how it is different from good care.
Three major reviews also identified significant problems with changes introduced by the CQC to its inspection approach. The CQC is now rebuilding its regulatory model under new leadership.
The CQC asked The King’s Fund, as part of its research partnership, to do some work focused on what makes care outstanding.
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