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Insights

Our partners work with local people and communities to help us understand what you want from health and care services. We share what we've learned and use it to make improvements for everyone in south west London.

Showing 64 Insights filtered by Engagement report

This article has been tagged with the following referral path NHS South West London

June 2026

Languages and interpretation: experiences accessing health services among people that do not speak English as a first language

This report explores the experiences of accessing NHS health services in South West London for those who do not speak English as a first language. This work builds on insights from our 2025 spring engagement fund, where language barriers were identified as a key issue in accessing health and care services.

This article has been tagged with the following referral path NHS South West London

June 2026

Richmond sleep apnoea care engagement report

The purpose of this engagement was to understand what people in Richmond think works well about current sleep apnoea services; their views on the proposal to bring Richmond sleep apnoea care in line with the rest of South West London and its impact; and what could help patients transfer to St George’s if this were to go ahead.

This article has been tagged with the following referral path NHS South West London

June 2026

SWL Crisis Cafés: Service user and carer insight report

The purpose of this engagement exercise was to understand people’s experiences of using crisis cafes in South West London. It provided several ways for people to share their views - an online survey (252 responses); semi-structured interviews online or on the phone and in person at crisis cafes (c21 in-depth conversations).

This article has been tagged with the following referral path Care Quality Commission (CQC), The King's Fund

April 2026

What makes care outstanding?

To bring evidence and learning into the development of its new approach, the CQC asked The King's Fund to identify what Outstanding care looks like according to staff at the CQC and provider organisations, and experts by experience.
This article has been tagged with the following categories: Type: Engagement report
This article has been tagged with the following borough: Geographical area: National

This article has been tagged with the following referral path Healthwatch

March 2026

Local Healthwatch NHS App and Independent Feedback Report

This report examines people's experiences of using the NHS App and considers policy options for decision makers to protect patient choice and the accessibility of communication services.