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Our partners work with local people and communities to help us understand what you want from health and care services. We share what we've learned and use it to make improvements for everyone in south west London.

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Showing 93 Insights filtered by Kingston

Healthwatch Kingston's 5-year review of engagement data is helping to identify trends in health and social care inequalities in the Borough.

Healthwatch Richmond visited the Emergency Department at Kingston Hospital in November and December 2025 in a series of Enter & View visits to understand patient experiences.

On 1st October 2024, GP Practices in South West London introduced DAL, a new BSL interpretation provider. South West London Healthwatch spoke to Practice staff, BSL users and their carers to understand the impact and whether it had improved services.

This report examines people's experiences of using the NHS App and considers policy options for decision makers to protect patient choice and the accessibility of communication services.

In December 2025, the Department of Health & Social Care (DHSC) asked all Local Healthwatch organisations to feedback on its proposals to create a new Online NHS Trust.

This report presents the findings of Healthwatch Kingston's Authorised Representatives’ visit to Ashton Meadows Nursing Home. Ashton Meadows is situated in the Royal Borough of Kingston upon Thames (RBK) and is the fifth home opened by Ashton Care Group.

This report presents the findings of Healthwatch Kingston's Authorised Representatives’ visit to 89 Ewell Road. Ewell Road is situated in the Royal Borough of Kingston upon Thames (RBK) and is one of a range of homes across the country run by Elysium Partnership.

This report presents the findings of Healthwatch Kingston's Authorised Representatives’ visit to Medihands Healthcare. Medihands is situated in the Royal Borough of Kingston upon Thames (RBK) and is one of two homes in Kingston run by Mrs Jayashree Sawmynaden.

These reports detail the insight from people and communities to inform the NHS South West London Clinically-Led Strategic Plan. This plan is an opportunity to design a sustainable, effective health and care system that meets the needs of our communities now and in the future.

Insights

New Dialogue Data Review: Health and Social Care Inequalities

Kingston Hospital Emergency Department: Enter and View Report

User Feedback on British Sign Language Interpretation Services in South West London GP Practices

Local Healthwatch NHS App and Independent Feedback Report

Online NHS Trust: South West London Healthwatch Responses

Enter & View Report – Ashton Meadows

Enter & View Report – Elysium Partnership Ewell Road

Enter & View Report – Medihands Healthcare

Developing our Clinically-Led Strategic Plan for South West London – insight from local people and communities

Using ‘research cafés’ as a proof-of-concept model for engaging minoritised communities in UK health research: a mixed-methods feasibility study in South West London

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Insights