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Our partners work with local people and communities to help us understand what you want from health and care services. We share what we've learned and use it to make improvements for everyone in south west London.

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Showing 69 Insights filtered by Croydon

Healthwatch Croydon surveyed patients by phone, finding that 87% preferred virtual wards and remote monitoring at home over hospital care, highlighting the value of convenience, personalised care, and accessible technology in shaping future healthcare services.

This report explores the experiences of vulnerable migrants in accessing health and care services in Croydon, highlighting challenges related to GP registration, mental health support, emergency care, and awareness of regulatory bodies like the Care Quality Commission (CQC).

Group discussions on local maternity and neonatal services were held across communities in Croydon, Epsom and St Helier and St George's. Information and feedback gathered throughout the events will guide quality improvement.

A joint study by South West London Healthwatch collaborative and the Health Innovation Network explored why individuals might reject virtual ward admissions, revealing positive views on home-based care benefits but concerns about technology use, staff skills, and increased carer responsibilities.

Case studies of the health benefits of welfare advice, including from closer links with primary care.

Our vision for Croydon is to deliver better care and support tailored to the needs of our communities and available closer to home.

An overview of experiences and perceptions of local GP practices in south west London.

Assessing the reasons contributing to the current inequity in access to SWL gynaecology services.

This report details findings about acute and planned care from recent patient engagement and experience reports.

A Health Innovation Network on Croydon's virtual ward model, including insight from engagement.

Insights

The experience of virtual wards at Croydon University Hospital

Croydon vulnerable migrants’ experiences of health and care services

Whose Shoes? Guiding quality improvements in maternity and neonatal services

Virtual Wards: Qualitative evaluation of non-users’ views on virtual wards in Croydon, Merton, and Wandsworth

Strengthening access to social welfare advice in London

Croydon Health and Care Plan 2022 to 2024

GP patients survey 2023

Engagement Report: Improving Access to Women’s Health Services across South West London

Patient experience in acute care trusts

Rapid evaluation of Croydon virtual ward

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