In July, Healthwatch Greenwich and the Royal Borough of Greenwich public health team held a ‘Staying Well, Ageing Well’ session.
The session showed that people do want information about staying healthy—but where and how it is shared matters. Bringing support into a trusted community space made it easier for residents to ask questions and speak honestly about the barriers they face.
Alongside the positive response to the session, residents described a very different side of their experience: the struggle to get through the front door of local health services. They spoke about difficulties securing GP appointments, completing online forms and using self-service screens.
These systems may appear simple to the people who design them, but they can create barriers for those not digitally savvy and people who do not speak English confidently.
Read the report Return to the Insight Bank