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Our partners work with local people and communities to help us understand what you want from health and care services. We share what we've learned and use it to make improvements for everyone in south west London.

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Showing 31 Insights filtered by Engagement report

Healthwatch Sutton explored patient, carer, and GP practice staff experience of the delivery of the Accessible Information Standard in South West London.

Healthwatch Croydon surveyed patients by phone, finding that 87% preferred virtual wards and remote monitoring at home over hospital care, highlighting the value of convenience, personalised care, and accessible technology in shaping future healthcare services.

The report highlights how community-led action following the Grenfell fire showed the power of local people in supporting each other.

The Healthwatch Kingston "Including Digitally Excluded Communities" Engagement Report (July-October 2023) reveals barriers to digital engagement and service access among 137 Kingston residents, emphasising the need for face-to-face outreach and accessible information to improve health and social care feedback.

This report engages people about their experience of Richmond's Crisis Cafe - the Journey Recovery Hub.

Healthwatch Richmond collected patient experiences to measure and monitor the level of patient satisfaction during a South West London & St George’s NHS Mental Health Trust service transformation.

Healthwatch Richmond undertook research into the needs of patients attending blood test appointments. 

Healthwatch Sutton carried out a survey of Sutton residents about their recent use of GP services.

Healthwatch Sutton has produced a report on patient’s experiences in accessing ear wax removal in the borough.

This report explores the experiences of vulnerable migrants in accessing health and care services in Croydon, highlighting challenges related to GP registration, mental health support, emergency care, and awareness of regulatory bodies like the Care Quality Commission (CQC).

Insights

Delivery of the Accessible Information Standard in South West London GP practices

The experience of virtual wards at Croydon University Hospital

People power: lessons from the health care response to the Grenfell Tower fire

Healthwatch Kingston – Including Digitally Excluded Communities: Engagement Report

Journey Recovery Hub (Crisis Café)

Adult Mental Health Service Transformation: Phase 2 – During Transformation

Phlebotomy

Investigating people’s experience of GP surgeries in Sutton

Ear wax removal – patient survey report

Croydon vulnerable migrants’ experiences of health and care services

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