South West London & St George’s NHS Mental Health Trust transformed their services to make improvements to how they operate. Healthwatch Richmond collected patient experiences to measure and monitor the level of patient satisfaction throughout the process in 3 phases: before, during and after the transformation.
The patient data collection and analysis were conducted across three distinct phases as commissioned by South West London & St George’s NHS Mental Health Trust. This final comparative report serves as the presentation of the findings, and provides a comprehensive overview across the three stages of the project.
Visit Healthwatch Richmond to read the full report Return to the Insights Bank