We surveyed adults who had used Gastroenterology outpatient services in the past two years or who may need to use them in future.
Gastroenterology services support a wide range of digestive conditions, including abdominal pain, changes in bowel habits, reflux, IBS and inflammatory bowel disease. People may be assessed and managed in different settings, including GP practices, community services and hospital outpatient clinics, depending on clinical need.
The survey aimed to help us better understand:
- people’s current experiences of outpatient services
- expectations and understanding around referrals
- what drives reassurance and confidence in services
- how comfortable people would be with alternative models of care.
Overall, findings showed mixed experiences. While some people described positive and supportive care, some reported delays, difficulty accessing appointments, inconsistent communication and concerns about not feeling listened to or believed.
Read the insight report Return to the Insight Bank