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Insights

Our partners work with local people and communities to help us understand what you want from health and care services. We share what we've learned and use it to make improvements for everyone in south west London.

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Showing 80 Insights filtered by Richmond

We developed this survey with ICB clinical leads and Acute Provider Collaborative colleagues to understand people's expectations and views of women's health outpatient services.

We developed this survey with ICB clinical leads and Acute Provider Collaborative colleagues to better understand people’s experiences of gastroenterology conditions and care.

We ran this survey, developed with ICB clinical leads and Acute Provider Collaborative colleagues, to understand people’s experiences, expectations and views of dermatology services.

Read the Healthwatch Richmond upon Thames annual report for 2025-26.

On Wednesday 18 March 2026, the NHS in South West London brought together over 70 community leaders from South West London’s voluntary, community and social organisations, alongside clinical and ICB colleagues, to discuss the future of health needs and NHS services across our six boroughs.

This report explores the experiences of accessing NHS health services in South West London for those who do not speak English as a first language. This work builds on insights from our 2025 spring engagement fund, where language barriers were identified as a key issue in accessing health and care services.

The purpose of this engagement was to understand what people in Richmond think works well about current sleep apnoea services; their views on the proposal to bring Richmond sleep apnoea care in line with the rest of South West London and its impact; and what could help patients transfer to St George’s if this were to go ahead.

This report outlines findings from six Enter and View visits to West Middlesex University Hospital (WMUH) in January and February 2026.

The purpose of this engagement exercise was to understand people’s experiences of using crisis cafes in South West London. It provided several ways for people to share their views - an online survey (252 responses); semi-structured interviews online or on the phone and in person at crisis cafes (c21 in-depth conversations).

Healthwatch Richmond visited the Emergency Department at Kingston Hospital in November and December 2025 in a series of Enter & View visits to understand patient experiences.

Insights

Women’s Health Survey Report

Gastroenterology Outpatients Survey Report

Dermatology Outpatients Survey Report

Speaking up for better care: Healthwatch Richmond upon Thames annual report 2025-2026

Community leaders 10 year Health Plan – insight from local people and communities

Languages and interpretation: experiences accessing health services among people that do not speak English as a first language

Richmond sleep apnoea care engagement report

West Middlesex University Hospital In-Patient Wards: Enter and View Report

SWL Crisis Cafés: Service user and carer insight report

Kingston Hospital Emergency Department: Enter and View Report

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Insights