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Insights

Our partners work with local people and communities to help us understand what you want from health and care services. We share what we've learned and use it to make improvements for everyone in south west London.

Showing 88 Insights filtered by Kingston

This article has been tagged with the following referral path NHS South West London

June 2026

Languages and interpretation: experiences accessing health services among people that do not speak English as a first language

This report explores the experiences of accessing NHS health services in South West London for those who do not speak English as a first language. This work builds on insights from our 2025 spring engagement fund, where language barriers were identified as a key issue in accessing health and care services.

This article has been tagged with the following referral path Healthwatch

June 2026

Enter and View: Surbitonian Gardens Care Home

This report presents the findings of Healthwatch Kingston's Enter & View visit to Surbitonian Gardens Care Home, which was carried out by its Authorised Representatives.
This article has been tagged with the following categories: Type: Older people
This article has been tagged with the following borough: Geographical area: Kingston

This article has been tagged with the following referral path NHS South West London

June 2026

SWL Crisis Cafés: Service user and carer insight report

The purpose of this engagement exercise was to understand people’s experiences of using crisis cafes in South West London. It provided several ways for people to share their views - an online survey (252 responses); semi-structured interviews online or on the phone and in person at crisis cafes (c21 in-depth conversations).

This article has been tagged with the following referral path Healthwatch

April 2026

Enter and View Report – Bourne House

This report presents the findings of Healthwatch Kingston's Authorised Representatives’ visit to Bourne House Nursing Home.
This article has been tagged with the following categories: Type: Older people
This article has been tagged with the following borough: Geographical area: Kingston

This article has been tagged with the following referral path Healthwatch

March 2026

Enter and View: HF Trust Thetford Road

This report presents the findings of Healthwatch Kingston's Authorised Representatives’ visit to HF Trust Thetford Road.
This article has been tagged with the following categories: Type: Learning disabilities
This article has been tagged with the following borough: Geographical area: Kingston

This article has been tagged with the following referral path Healthwatch

March 2026

Kingston Hospital Emergency Department: Enter and View Report

Healthwatch Richmond visited the Emergency Department at Kingston Hospital in November and December 2025 in a series of Enter & View visits to understand patient experiences.

This article has been tagged with the following referral path Healthwatch

March 2026

User Feedback on British Sign Language Interpretation Services in South West London GP Practices

On 1st October 2024, GP Practices in South West London introduced DAL, a new BSL interpretation provider. South West London Healthwatch spoke to Practice staff, BSL users and their carers to understand the impact and whether it had improved services.

This article has been tagged with the following referral path Healthwatch

March 2026

Local Healthwatch NHS App and Independent Feedback Report

This report examines people's experiences of using the NHS App and considers policy options for decision makers to protect patient choice and the accessibility of communication services.

This article has been tagged with the following referral path Healthwatch

March 2026

Online NHS Trust: South West London Healthwatch Responses

In December 2025, the Department of Health & Social Care (DHSC) asked all Local Healthwatch organisations to feedback on its proposals to create a new Online NHS Trust.