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Insights

Our partners work with local people and communities to help us understand what you want from health and care services. We share what we've learned and use it to make improvements for everyone in south west London.

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Wandsworth Community Alliance, home of Healthwatch Wandsworth, held a Prostate Cancer Workshop in February 2026

To bring evidence and learning into the development of its new approach, the CQC asked The King's Fund to identify what Outstanding care looks like according to staff at the CQC and provider organisations, and experts by experience.

Read about the key insights gathered by voluntary and community sector organisations in Wandsworth through the Neighbourhood Engagement Fund

Between August and November 2025, Healthwatch Croydon surveyed 211 residents about their experience of using community pharmacy services. They also asked 16 pharmacists about their experience of delivering these services, to ensure they had a rounded perspective on community pharmacy.

Healthwatch Kingston's 5-year review of engagement data is helping to identify trends in health and social care inequalities in the Borough.

Healthwatch Richmond visited the Emergency Department at Kingston Hospital in November and December 2025 in a series of Enter & View visits to understand patient experiences.

On 1st October 2024, GP Practices in South West London introduced DAL, a new BSL interpretation provider. South West London Healthwatch spoke to Practice staff, BSL users and their carers to understand the impact and whether it had improved services.

This report examines people's experiences of using the NHS App and considers policy options for decision makers to protect patient choice and the accessibility of communication services.

The Care Quality Commission (CQC) collected feedback on people’s experiences of Richmond upon Thames' council-funded care and support.

In December 2025, the Department of Health & Social Care (DHSC) asked all Local Healthwatch organisations to feedback on its proposals to create a new Online NHS Trust.

Insights

Wandsworth Community Alliance: Prostate Cancer Workshop

What makes care outstanding?

Neighbourhood Engagement Fund: Key Insights

Community Pharmacy in Croydon: Views from service users and providers

New Dialogue Data Review: Health and Social Care Inequalities

Kingston Hospital Emergency Department: Enter and View Report

User Feedback on British Sign Language Interpretation Services in South West London GP Practices

Local Healthwatch NHS App and Independent Feedback Report

London Borough of Richmond upon Thames: local authority assessment

Online NHS Trust: South West London Healthwatch Responses

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Insights