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Our partners work with local people and communities to help us understand what you want from health and care services. We share what we've learned and use it to make improvements for everyone in south west London.

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Showing 66 Insights filtered by Croydon

Patients praise Croydon's new 'hospital at home' service.

Healthwatch Croydon was commissioned by the One Croydon Alliance to better understand the experiences of the Voluntary, Community and Faith Sector (VCFS) to inform improvement in the planning of services and support.

In February, Healthwatch board members and staff visited the Out of Hours GP service to find out more about the service they provide and how it integrates with other GP and urgent care services.

Healthwatch Croydon surveyed patients on specialist eye care waiting times, trust in opticians, service accessibility, and needed improvements.

Presents the views and feedback from community leaders and stakeholders at the South London Listens workshops held as part of the Government’s consultation on the NHS 10-year Health Plan in January 2025.

This report summarises the insight from people and communities in 2023-24. In total, the review examined about 300 reports submitted by Healthwatch organisations, voluntary and community sector organisations, NHS Trusts, local councils, and Place-based public and patient engagement teams.

Healthwatch Sutton explored patient, carer, and GP practice staff experience of the delivery of the Accessible Information Standard in South West London.

Healthwatch Croydon surveyed patients by phone, finding that 87% preferred virtual wards and remote monitoring at home over hospital care, highlighting the value of convenience, personalised care, and accessible technology in shaping future healthcare services.

This report explores the experiences of vulnerable migrants in accessing health and care services in Croydon, highlighting challenges related to GP registration, mental health support, emergency care, and awareness of regulatory bodies like the Care Quality Commission (CQC).

Group discussions on local maternity and neonatal services were held across communities in Croydon, Epsom and St Helier and St George's. Information and feedback gathered throughout the events will guide quality improvement.

Insights

The experience of virtual wards at Croydon University Hospital – September 2024

Croydon’s Voluntary, Community and Faith Sector – Analysis and Insight

Exploring the Out of Hours GP service: A visit to Croydon University Hospital

Croydon residents’ experiences of eye care services

South London Listens: Shaping the Future of the NHS

Insight from local people and communities in South West London updated in 2024 – Summary Report

Delivery of the Accessible Information Standard in South West London GP practices

The experience of virtual wards at Croydon University Hospital

Croydon vulnerable migrants’ experiences of health and care services

Whose Shoes? Guiding quality improvements in maternity and neonatal services

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