You asked for better information about Covid-19
We held more than 70 events, reaching nearly 4,500 people to engage them on the important of protecting yourself against Covid-19, including testing and getting vaccinated during the pandemic.
Joint working between One Croydon partners, Croydon BME Forum, Asian Resource Centre, Croydon Neighbourhood Care Association and Croydon Voluntary Action as well as other community groups has helped inform residents and raise awareness amongst our community on how to protect themselves. We have used social media to widen our reach and to signpost people to trusted sources of information, including our own single source of truth website which includes the latest information about vaccines and other Covid-19 related news.
Finally, we worked with local residents to produce a brand ‘Ask me about the vaccine’ and employed local residents to work as street ambassadors having thousands of conversations with local residents and business owners to make sure everyone had the opportunity to get up-to-date Croydon specific information.
You asked for more support to help homeless people access and navigate health and care services
A new integrated Home Pathways Team is being set up in Croydon Hospital to coordinate care for homeless people when they come to the hospital for specialist services, visiting A&E or when admitted to hospital.
The team will support all homeless patients, taking time to understand their individual needs, to coordinate their care and link them with external agencies to offer continuing support after treatment.
You asked for better communication about waiting times
Croydon Health Services are working with healthcare systems experts at Patienteer, to provide waiting times updated in real-time for urgent and emergency care, with digital screens and increased efforts to communicate clearly about what you can expect from your visit.