Crisis cafes in South West London are open during the evenings and weekends providing a safe and inclusive place for people struggling to cope with their mental health. They offer peer support, therapeutic activities and counselling.
The objective of this piece of work was to ensure that the service specification for crisis cafes was informed by service users, potential service users and carers.
The engagement took place over August and September 2025 – aligned to the market engagement exercise with stakeholders. This report details the findings of the user involvement engagement exercise and will be fed into the development of the refreshed specification.
The report covers three main sections:
-What do people value/like about the service;
-What are some of the barriers to accessing these services; and
-What are some of the practical considerations for service delivery.