Digital transformation

We are working to exploit the potential of digital technologies to continue to transform the delivery of care and improve patient outcomes.

During the pandemic digital technologies transformed how people accessed health and care services. We now have the opportunity to build on this transformation and use the potential of digital platforms and technology to help the NHS address long-term challenges and services recovering from the pandemic. This would mean better outcomes for patients, better experience for staff and more effective population health management.

We are supporting health and care services and systems to ‘level-up’ their digital capabilities and maturity, and making sure our partners all have a core level of infrastructure, digitisation and skills.

What are we doing? 

In 2022/23 our priorities are:

Developing system wide plans

We are coordinating our acute, community, mental health and ambulance providers to develop plans that meet a core level of digitisation by March 2025, in line with the NHS Long Term Plan commitment.  

In Summer 2022 we will publish our 3 year digital investment plan in line with What Good Looks Like. This includes establishing dedicated teams to deliver robust cyber security across the system, consolidation of purchasing and deployment of digital capabilities.

This plan also sets out the steps we are taking to support digital inclusion how we are using digital services to support the NHS Net Zero Agenda.

Connecting health and care systems and records

London Care Record

We are joining up health and care records, so that all the professionals involved in your care can see important details about your health, whenever and wherever they need them. This will help save time and support them to deliver the most effective care possible.

Through the London Care Record, health and care information can be seen by frontline staff across our six boroughs, the rest of London and some neighbouring areas. This means that wherever you are in London the professionals involved in your care can see the information they need to make quicker and safer decisions with you.

These improvements will:

• Create a health and care system which is more joined-up, safer and more efficient
• Give clinicians immediate access to relevant and appropriate patient data
• Reduce incidents of misinformation or misunderstandings
• Provide people with better access to their medical records

More about the London Care Record

The NHS App and nhs.uk

GP practices are encouraging patients to download the NHS App or create a login for nhs.uk – both provide a simple and secure way for patients and the public to access a range of NHS services online. Our aim is to register 60% of adults in South West London by March 2023.

Developing our staff

We are developing workforce plans to support the skilling up of health and care staff across South West London to maximise the opportunities of digital solutions.