Healthwatch Richmond carried out 6 visits to the Emergency Department and spoke to 124 patients. They are so thankful to the patients and their loved ones who spoke to them in moments of vulnerability. They are thankful to Kingston and Richmond NHS Foundation Trust for being open to the project and transparent about the issues they are facing. They are also thankful to all Healthwatch Richmond’s volunteers who gave up their time to help give patients a voice. They hope that this report offers some insights and solutions to improve patient experiences of urgent and emergency care.
Read the Report Return to the Insights BankKingston Hospital Emergency Department: Enter and View Report
Healthwatch Richmond visited the Emergency Department at Kingston Hospital in November and December 2025 in a series of Enter & View visits to understand patient experiences.