Healthwatch Wandsworth has the statutory authority to visit local health or social care services, using trained Enter and View volunteers, with the main focus on service users’ and carers’ experience of care.
With St George’s Hospital being a key hospital for residents of the Borough of Wandsworth its delivery of services and patient experience remain a high priority for local people and consequently was chosen as the site for this visit.
We came to an agreement that looking into the patient experience of the stroke pathway at St George’s Hospital would serve as a good focus and help build upon the national Stroke Patient Reported Experience Measure Survey (PREMs) from 2022/23.
Within this pathway we chose to focus on the experience of Thomas Young Ward which serves as the Acute Stroke Unit at St George’s for Wandsworth, and also includes the Wolfson Acute Neurorehabilitation Unit.
We conducted two visits to Thomas Young Ward, the first of which on 16th July 2024 was to familiarise ourselves with the ward. In our second visit on 13th September 2024, we spoke with nine patients on the ward as well as the family members of one of these patients. We used a semi-structured interview with a set of prompts covering various topics around patient experience.
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