Having received mixed to negative feedback over the last two years from patients/users of PALS, Healthwatch Wandsworth decided to investigate if this was a unique issue to Wandsworth and St George’s Hospital, or something prevalent at a larger scale.
Between October 2025 and March 2026, they conducted discussions with Wandsworth residents about their knowledge, understanding and, if relevant, experience of using PALS, to understand any barriers residents face to using it effectively.
Healthwatch Wandsworth want this to help improve user experience of PALS and provide important insights and reflections for its staff.
Read the Full Report Return to Insights Bank