Between February and March 2026, NHS South West London ICB gathered views from patients receiving sleep apnoea care registered with a Richmond GP, carers, those on waiting lists and Richmond residents to understand their experiences and views on a proposal to bring Richmond’s sleep apnoea care in line with the rest of South West London.
This would mean that in future Richmond residents would have the same options for sleep apnoea treatment as people in the other five boroughs: to receive their care through the existing South West London respiratory/OSA model of care provided by St George’s University Hospitals NHS Foundation Trust (St George’s).
A total of 275 responses were received during the engagement through online forms, telephone support, and paper submissions, supported by communications from GP practices directly to patients, via local partners and on social media.
Respondents highlighted similar priorities. They value timely support, especially when equipment needs replacing or problems arise with their condition. Many said that remote appointments make it much easier to manage their condition, particularly for those who find travel difficult. Impact on travel was a common concern, especially for disabled residents, older adults, people with work commitments and those living further away from where services are based. Respondents also spoke about the importance of continuity of care, regular follow up and clear communication, which helps them feel confident in managing a long-term condition.
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