Healthwatch found that Practice staff and BSL users did not demonstrate a consistent preference for DAL versus Language Line, the former provider. BSL users and carers emphasised that genuine accessibility requires more than changes to interpretation services.
They highlighted the need for consistent, high-quality interpretation alongside broader improvements across the entire patient journey – from booking appointments to receiving information after consultations – in line with the Accessible Information Standard.
Healthwatch have collated their feedback and produced two reports. One is for Practice staff and the other is for South West London Integrated Care Board.
The reports make recommendations for Practice staff to help them meet BSL users’ accessibility needs.
Visit Healthwatch to read the full reports Return to the Insights Bank