Participants completed a brief survey and were asked about what was working well and what could be improved.149 participants took part.
The project’s aims were to:
- Generate a report detailing the experiences of Bromley residents of using the NHS App and MyChart (a small amount of information was gathered about the NHS website)
- Identify areas of good practice
- Provide opportunities for participants to suggest how these digital services could and should be improved
- Gather participants’ comments on the accessibility of the services
- Make evidence-based recommendations to policymakers and healthcare partners
- Identify any possible knowledge gaps and areas for future research.
The report found that:
- for many participants, there are useful features to help manage their healthcare, e.g. appointment reminders. The NHS App was seen as user friendly and made it easier for some to book appointments and ordering prescriptions.
- respondents liked the convenience of getting test results and letters from the MyChart app rather than waiting for a letter in the post.
- some patients are unable to understand the test results that they receive, and others have find the size of the text NHS App difficult.
- some patients were frustrated logging back into MyChart and were unable to understand how to use the code for this. Others reported that the apps were too complicated to use.
- for both apps, some would like to reply to messages rather than just receive them whilst others would like both apps to be linked so their information is in one place.