What we did
Healthwatch Wandsworth has the statutory authority to visit local health or social care services, using trained Enter and View volunteers, with the main focus on the service user’s experience of care. We decided to visit Springfield with a view to getting an impression of the developing footfall and, by talking to people passing through, to gather feedback on responses to the new development and its impact on the whole range of the community, including service users, families and carers, and residents of the new homes as well as hospital staff.
We spoke to 82 people (24 service users or carers, family, or friends of service users, 40 Trust staff, and 18 others). This was a limited survey, not a random sample, and was based on opportunistic discussions with passers-by. We asked a few, mostly open questions about what people thought of the new hospital environment, as well as questions about their journey and demographic data. We were grateful to receive a rich, thoughtful, and varied range of comments from those we spoke to. The balance of views was clearly positive, but a range of less positive and even critical points were made by some of our interviewees. We have put the various feedback we received to the Trust and summarised their responses. You can read more about what we did and how we did it in our full report.
Visit Healthwatch Wandsworth to read the full report Return to the Insight Bank