Healthwatch Lewisham gathered feedback from 52 people, including service users, carers and family members, between October and December 2025.
People described a mixture of positive and negative experiences. Positive experiences were linked to staff who were compassionate, respectful and took time to listen. Many participants valued feeling involved in decisions about their care and appreciated timely referrals and coordinated support.
However, some people reported poor communication, delays in accessing services and a lack of information about available support, rights and treatment options. Participants also highlighted challenges with discharge planning and felt more involvement in care planning was needed.
The report recommends improving communication, increasing patient and carer involvement in care decisions, strengthening coordination between services, expanding community-based support, and providing better support for wider issues affecting recovery, including employment, finances and social isolation
Read the report Return to the Insight Bank