Healthwatch Richmond heard from 2700 local residents about their experience of general practice. We designed a survey looking at:
- Contact routes: how patients like to get in contact with their GP surgery, e.g. over the phone, online or in-person.
- How appointments take place: how patients prefer appointments to take place, in-person, phone, video, home visit and over correspondences.
- Additional roles in general practice: this includes physician associates, paramedics, pharmacists and more.