The report begins with an overview of feedback received during the month, highlighting both positive and negative experiences of GP and hospital services. Residents praised caring staff, efficient appointments and good clinical care, but also raised concerns about long waiting times, delays to treatment, difficulties accessing services and communication issues.
The report includes a provider response outlining ongoing work to improve patient experience and communication.
A case study explores Donald’s experience as a person with learning disabilities, highlighting barriers to accessing GP appointments and the importance of reasonable adjustments and supportive reception staff. The final section presents parents’ experiences of navigating GP and pharmacy services, identifying concerns about accessibility, privacy, affordability and appointment availability, while also recognising examples of positive GP care.
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