Healthwatch Richmond conducted face-to-face and telephone interviews with service users. Data from these interviews was triangulated with user experience with other data sources including staff, stakeholders and the services’ contract monitoring data.
The Journey Recovery Hub is perceived as an extremely positive and supportive service by its service users. This includes individuals experiencing a mental health crisis who are unable to access alternative services. Operating an out of hours’ service and being available without a waiting list via self-referral makes the JRH particularly useful to service users and fills an important gap in wider mental health provision.
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