The results showed that Sutton residents tended to have a positive experience of care at their surgery, but there were a variety of challenges around accessing that care.
The survey’s key findings were:
- 1 in 4 respondents found it hard to contact their surgery, of whom half couldn’t contact at all.
- People with childcare and work commitments found it difficult to be available at the right time of day to contact their surgery.
- 72% of respondents who contacted their surgery were satisfied with the outcome they received.
- 86% of respondents who attended an appointment thought it went well.