Healthwatch Kingston (HWK) champions better standards of care in socially funded health and social care services. As part of our remit we recruit Authorised Representatives, volunteers from the local community who are trained to undertake Enter & View visits with the aim of identifying good practice and areas that could be improved in socially funded health and social care services.
This report presents the findings of the Authorised Representatives’ visit to Amy Woodgate House Care Home. Amy Woodgate House Care Home is situated in the Royal Borough of Kingston (RBK) and is run by Gold Care Homes, a provider that was established in 1999 which now operates over 20 homes.
Amy Woodgate House has 44 beds arranged over two floors and is divided into three living units each comprising a sitting and dining room with a kitchen. At the time of our visit one kitchen upstairs was being refurbished so the residents were taken downstairs during the day to the area, which was previously the Day Centre, which is now closed. The service supports older people living with dementia and having physical care needs.
HWK has not previously visited Amy Woodgate House. The last full Care Quality Commission (CQC) inspection was undertaken in Dec 2022 which rated the home ‘good’ in all 5 areas (CQC report).
The Enter and View visit to Amy Woodgate House was conducted as part of HWK’s series of announced Enter and View visits to local care and nursing homes taking place between April 2024 and March 2025.
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