Healthwatch Kingston champions better standards of care in socially funded health and social care services. This report presents the findings of the Healthwatch Kingston’s Authorised Representatives’ visit to Surbiton Care Home. Surbiton Care Home is situated in the Royal Borough of Kingston upon Thames and is one of the homes run by CHD Living.
Overall, Healthwatch Kingston authorised representatives concluded that Surbiton Care Home was a well-run home with caring staff, and residents and relatives who were happy with the care given and with the staff. We observed the staff being very considerate and alert to the residents’ needs throughout our visit.