Healthwatch Kingston (HWK) champions better standards of care in socially
funded health and social care services. As part of our remit we recruit Authorised
Representatives, volunteers from the local community who are trained to
undertake Enter and View visits with the aim of identifying good practice and
areas that could be improved in socially funded health and social care services.
This report presents the findings of the HWK Authorised Representatives’ visit to
Cloyda Care Home. Cloyda Ltd is situated in the Royal Borough of
Kingston upon Thames. This family run home (since 1986) has recently
been passed onto a younger generation.
Cloyda has 34 beds arranged over two floors with two lounge/dining spaces that
lead to the garden. Residents can choose in which area they would like to eat,
and meals are provided from the kitchen which leads off from the larger
dining/lounge area. The service supports older people, some with physical care
needs, 31 of whom have some level of dementia and physical care needs.