Feedback was gathered from 13 patients, four family members and four staff members, covering the ward environment, staff interactions, communication, food, privacy, staffing capacity and overall patient experience.
Overall, feedback reflected a positive experience, with patients and families describing the ward as clean, calm and well managed. Staff were frequently praised for their kindness, professionalism and compassionate approach, with many patients reporting that they felt respected, listened to and well cared for. Families also valued being involved in care and receiving updates from staff.
Areas for improvement included communication during busy periods and weekends, limited visibility of information about feedback and translation services, concerns about the use of corridor beds, and dissatisfaction with food quality and cultural suitability. Feedback was also received from four staff members, who highlighted pressures relating to demand, capacity and staffing levels.
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