Feedback covered the quality of care and support, activities and engagement, safety, communication, the care environment, accessibility, and staff experience.
Feedback was positive, with residents reporting that they feel safe, supported and able to access help when needed. Residents described staff as approachable, respectful and helpful, particularly with daily living needs and healthcare appointments.
They also spoke positively about activities, outdoor access and the care provided. Feedback was also received from the manager and three support workers, who described a supportive team culture, positive working relationships and good training opportunities.
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