South West London & St George’s NHS Mental Health Trust are transforming their services to make improvements to how they operate. We collected patient experiences to measure and monitor the level of patient satisfaction throughout the process.
As a part of this transformation, SWLSTG has implemented new roles and interventions, developed a social support model, and streamlined the pathway for referrals through the system. The aim of the new model is to improve the way that care is delivered in the borough.
Overall, the report paints a picture of a service undergoing significant change within a challenging context and with leading to mixed impacts on service users.
Visit Healthwatch Richmond to read the full report Return to the Insight Bank