Results show that people’s experiences of inpatient care have deteriorated since 2020. The results for the 2023 survey remain generally consistent with 2022 and 2021 following significant declines for almost all questions in the 2021 survey compared with 2020.
Most respondents reported a positive experience in their interactions with doctors and nurses, such as being treated with respect, dignity, kindness and compassion and being included in conversations, generally remaining consistent with the previous year, although those receiving clear answers to questions and having confidence and trust has decreased slightly.
Discharge from hospital remains a challenging part of people’s experiences of care. Fewer respondents felt involved in decisions about their discharge from hospital, with less than half feeling they were given enough notice before being discharged. Over four in ten felt certain about what would happen with their care after leaving hospital.
Experiences of hospital waiting times have continued to decline. While elective patients remain generally positive about their experience of how long they had to wait before being admitted to hospital, with most rating the quality of information they received while on the waiting list as good, more people felt that they had to wait too long. Although just under half of elective patients reported no change to their health while waiting for admission, just over four in ten felt their health worsened.
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