The report is divided into four main sections: resident experiences, provider responses, patient stories and a focus on carers’ experiences.
Residents shared mixed experiences of services, highlighting long hospital waiting times, appointment delays and communication challenges, particularly at , while also praising caring staff, effective treatment and positive GP experiences.
The report includes two patient case studies. Amina described difficulties obtaining an urgent prescription and the impact of poor communication and lack of empathy from practice staff, while Jeffrey shared concerns about being unable to opt out of electronic prescriptions and feeling unheard by his GP practice.
Provider responses outlined actions to improve communication, support and patient-centred care. Finally, carers highlighted positive experiences of specialist services alongside concerns about access to screening, medication, women’s health services and GP appointments.
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