Before joining us in South West London, Charlotte was the executive director of communications at The London Ambulance Service. Charlotte has worked at Board Director level for 18 years and has also worked at NHS England London and NHS England South, Epsom and St Helier University Hospitals NHS Trust, Sutton and Merton PCT, St George’s University Hospitals NHS Trust, Wandsworth Community NHS Trust, Surrey Oaklands Mental Health and Learning Disability NHS Trust, NHS Direct and the Department of Health.
Charlotte began her career in the NHS at The Hillingdon Hospital in 1994 as a physiotherapy assistant and in management support posts, before focusing on communications and engagement roles. Charlotte leads internal and external communications and engagement, including community engagement for the SW London system. This includes close work with colleagues in NHS Trusts, Local Authorities, the Voluntary sector and Healthwatch.
The role is around supporting Place, Providers and Partners, joining-up and coordinating our comms and engagement activity to maximise its impact and share what works well. Engagement with local communities, particularly those that experience health inequalities in an ongoing dialogue about issues that matter to them, is a key system priority so this influences priorities and decision making. The role also includes managing the media, campaigns and social media, public affairs and stakeholder management, and internal communications with our staff.